Illustrative stock photo.
Our story
A one-van firm from West Bridgford
Mendlow was started in 2012 by an engineer who had spent nine years repairing machines for a manufacturer’s warranty service, and wanted to keep repairing machines, minus the sales targets.
Mendlow’s range is deliberately narrow: washing machines and washer-dryers, tumble dryers, dishwashers, and electric ovens, cookers and hobs. That keeps the van stocked with the parts that fail most and means the engineer has seen your fault before.
Visits cover 10 places around Nottingham, from West Bridgford out to Keyworth. There is no shop or counter: every repair happens in the customer’s kitchen or utility room.
- No gas work
- No fridges or freezers
- No installs of new appliances
Why Mendlow
What you can expect at every visit
Four kinds of appliance, known well
Washing machines, dryers, dishwashers and electric ovens and hobs, and nothing else. No gas, no fridges, no installs.
Common parts on the van
Pumps, door locks, elements and belts for the most common models travel with the engineer, so many repairs finish on the first visit.
An honest view on old machines
If a repair would cost more than the appliance is worth, the engineer says so at the diagnosis and does not start the job.
12 months on parts and labour
Every repair carries a written guarantee on the part fitted and the work, with its terms given before you agree.
How we work
Three steps, every time
1Send the appliance and the fault
A short request or a call: the type of appliance, what it is doing and, if you can find it, the model number from the rating plate.
2Diagnosis in your home
On the day agreed, the engineer tests the appliance where it stands and explains the fault before any part is ordered or fitted.
3Repaired, tested, written up
Parts are priced in writing for you to accept or decline. After a repair the appliance runs a full test, and you get the guarantee details in writing.
The rules we work to
General guidance, not legal advice
The law that shapes what a repairer may do and what you can expect, with the part of the UK it covers.
Gas appliances (Great Britain)
In Great Britain, the Gas Safety (Installation and Use) Regulations 1998 say anyone working on gas appliances as part of a business must belong to a class of persons approved by the Health and Safety Executive, which in practice means the Gas Safe Register. Mendlow is not on that register and does no gas work.
New electrical circuits (England)
In England, adding a new circuit, such as a new supply for a cooker, is notifiable electrical work under Part P of the Building Regulations. Mendlow repairs appliances and does not install circuits.
Your rights after a repair (UK)
Under the Consumer Rights Act 2015 (UK), a repair service must be carried out with reasonable care and skill (section 49), and parts supplied with it must meet the Act’s standards for goods, including your right to ask for a repair or replacement (section 23).
Our 12-month guarantee covers the part we fit and our work fitting it, from the day of the repair. It does not cover a different fault, damage from misuse or an accident, or parts you supplied yourself. You get the full terms with the written price, before you accept the repair, and it adds to your rights under the Consumer Rights Act 2015, not instead of them.
Prices shown up front (UK)
Under section 230 of the Digital Markets, Competition and Consumers Act 2024 (UK), a price given when inviting you to buy must include the fees you would necessarily pay, and where part of it cannot be worked out in advance, you must be told how it will be worked out. That is why the visit fee comes first and the labour rate is given beside it.
Old appliances (UK)
Mendlow does not sell new appliances. When you buy one, GOV.UK guidance on the Waste Electrical and Electronic Equipment Regulations 2013 (UK) says the retailer must give you a way to dispose of an old appliance of the same type. It can offer free take-back in store, giving you at least 28 days to bring the old one in, or its own free collection point. A retailer that sells less than £100,000 of electrical goods a year, or sells only online, can instead use the national Distributor Take Back Scheme, which supports council recycling centres. A retailer may charge for collecting from your home.
Reviews
What customers wrote after a visit
Sample reviews written for this demo, not from real customers.
JoanneRuddington
It had stopped draining with a full load inside. The engineer found a child’s sock lodged in the pump and had the machine draining again before he left.
Washing machineSample review
ImranBeeston
The oven had stopped heating on the fan setting. The engineer tested the element, had a matching one on his van and we were cooking again that evening.
Electric ovenSample review
ClareRadcliffe on Trent
He was honest that our old dryer would cost more to fix than it was worth, and only charged the visit. We will use them again for the dishwasher.
Tumble dryerSample review
TomaszSherwood
An error code that the manual did not explain. It turned out to be a blocked sump filter and a kinked drain hose behind the plinth, both cleared on the same visit.
DishwasherSample review