Illustrative stock photo of a washing machine in a fitted kitchen.
When to call
Signs it needs a repair
- Water stays in the drum at the end of a wash
- The door will not unlock, or will not lock so the wash never starts
- A puddle forms under the machine during a wash
- A loud rumble or grinding on the spin
- The washer-dryer side washes but leaves clothes damp
What the repair covers
- Pump, filter and drain hose checks for water left behind
- Door lock and door seal replacement
- Drum bearings and seals, on a second visit if the drum has to come out
- Heater, thermostat and motor brush tests
- A test wash before the engineer leaves
£110 visit, covering getting to you and finding the fault.
- Drain pump replaced
- £150 to £170
- Door seal replaced
- £175 to £215
Typical totals, including the visit, labour, the part and VAT. How our prices work
How it goes
Three steps for this repair
1Model number first
The rating plate is usually inside the door rim or behind the filter flap. Sending the model number lets us check the parts before the visit.
2Tested where it stands
The engineer drains the machine, pulls it forward and tests the pump, lock and heater with the panels off.
3Fixed now or on a second visit
Pumps, locks and seals are often fitted on the day. A bearing job needs the drum out, so it is booked as a longer second visit.
Questions
Washing machines: common questions
Our 12-month guarantee covers the part we fit and our work fitting it, from the day of the repair. It does not cover a different fault, damage from misuse or an accident, or parts you supplied yourself. You get the full terms with the written price, before you accept the repair, and it adds to your rights under the Consumer Rights Act 2015, not instead of them.
Can I use the machine while I wait for a part?
Usually, if it is not leaking and the door locks. If water is escaping or the trip switch keeps going, leave it switched off at the wall until the visit.
Is a noisy spin always the bearings?
No. Coins in the drum, a loose counterweight or a failed shock absorber sound similar and cost far less to put right, so the engineer checks those first.
Tumble dryers
Condenser, heat pump and vented dryers that run cold, stop early or squeal as the drum turns.
Typical £140 to £175RepairsDishwashers
Freestanding and integrated machines that will not drain, fill or heat, or flash an error code.
Typical £145 to £185RepairsElectric ovens, cookers and hobs
Built-in and freestanding electric ovens and ceramic hobs that will not heat. Electric only: no gas work.
Typical £145 to £230Repairs
Get a quote
Get a quote for your washing machine
Four short steps: the appliance, where and when suits you, how to reply, then a check. One way to reach you is enough.
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