Illustrative stock photo looking into a steel dryer drum.
When to call
Signs it needs a repair
- The drum turns but the clothes come out cold or damp
- The dryer stops part way through a programme
- A squeal, thump or scraping as the drum turns
- The water tank fills slowly or not at all on a condenser dryer
- A burning smell (switch it off at the wall and do not use it)
What the repair covers
- Filter, condenser and vent duct checks for blocked airflow
- Heater element and thermal fuse tests and replacement
- Drum belt, jockey wheel and drum bearing replacement
- Water pump and sensor checks on condenser dryers
- A timed heat test before the engineer leaves
£110 visit, covering getting to you and finding the fault.
- Heater or thermal fuse replaced
- £140 to £165
- Drum belt and jockey wheel replaced
- £150 to £175
Typical totals, including the visit, labour, the part and VAT. How our prices work
How it goes
Three steps for this repair
1Check the type
Condenser, heat pump or vented: the label inside the door says which, and it changes what the engineer brings.
2Airflow, then parts
Blocked fluff causes most heating faults, so the filters, condenser and duct are cleared and checked before any part is tested.
3Heat test
Once repaired, the dryer runs on a timed heat setting while the engineer checks the temperature and the cut-outs.
Questions
Tumble dryers: common questions
Our 12-month guarantee covers the part we fit and our work fitting it, from the day of the repair. It does not cover a different fault, damage from misuse or an accident, or parts you supplied yourself. You get the full terms with the written price, before you accept the repair, and it adds to your rights under the Consumer Rights Act 2015, not instead of them.
Do you clean out the fluff from inside the dryer?
Yes, as part of any repair visit the engineer clears fluff from around the heater, the condenser and the parts behind the panels, because it is a common cause of overheating.
My dryer has a safety recall. Should I call you?
Check the maker’s recall details first, as recall repairs are arranged by the manufacturer. We can still repair other faults once the recall work is done.
Washing machines and washer-dryers
Drums that will not turn, doors that stay locked, water left in the bottom, a rumble on spin.
Typical £150 to £215RepairsDishwashers
Freestanding and integrated machines that will not drain, fill or heat, or flash an error code.
Typical £145 to £185RepairsElectric ovens, cookers and hobs
Built-in and freestanding electric ovens and ceramic hobs that will not heat. Electric only: no gas work.
Typical £145 to £230Repairs
Get a quote
Get a quote for your tumble dryer
Four short steps: the appliance, where and when suits you, how to reply, then a check. One way to reach you is enough.
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