How we work

The same three steps for every appliance

  1. 1Send the appliance and the fault

    A short request or a call: the type of appliance, what it is doing and, if you can find it, the model number from the rating plate.

  2. 2Diagnosis in your home

    On the day agreed, the engineer tests the appliance where it stands and explains the fault before any part is ordered or fitted.

  3. 3Repaired, tested, written up

    Parts are priced in writing for you to accept or decline. After a repair the appliance runs a full test, and you get the guarantee details in writing.

Questions

Before you choose a service

Do you work on gas cookers or gas hobs?

No. In Great Britain, the Gas Safety (Installation and Use) Regulations 1998 say anyone working on gas appliances as part of a business must belong to a class of persons approved by the Health and Safety Executive, which in practice means the Gas Safe Register. Mendlow is not on that register and does no gas work. For a gas appliance, use an engineer on the Gas Safe Register.

Do you install new appliances?

No. Mendlow repairs the appliance you already have. For a replacement, ask the retailer about delivery and fitting, and about taking the old one away.

How do I know if my appliance is worth repairing?

Age, parts and the cost of a replacement all count. The engineer gives you a view at the diagnosis, and if you decide not to go ahead you pay only the £110 visit.

Get a quote

Send us the appliance and the fault

Four short steps: the appliance, where and when suits you, how to reply, then a check. One way to reach you is enough.

Quote request

Which appliance is it?

Choose the appliance, then the closest fault. You can add detail later.

The appliance
What is it doing?

Where, and when suits you?

A postcode is enough for us to check the area.

The full postcode, or just the first part, such as NG2.

Which visit time would you prefer?

A preference only. We reply to offer a day, and nothing is booked until you agree it.

Where should we reply?

One way to reach you is enough. We use it only for this request.

Whichever you prefer.

The make and model number, an error code or how old it is. No payment details, please.

Check your request

Change anything before you send it.

Appliance
Fault
Postcode
Preferred time
Name
Reply to
Note

Demo website: when you send this, nothing is sent and nothing is stored.

Next: where and when.

Mendlow will reply within one working day to offer a day for the visit. Nothing is booked until you have agreed a day with us.

Demo website: when you send this, nothing is sent and nothing is stored.

Thanks, your request is ready.

Mendlow will reply within one working day to offer a day for the visit.

Nothing is booked until you have agreed a day with us.

Demo website: your request was not sent. Nothing was sent and nothing was stored.

Start another request

Demo website

A fictional appliance repair business.

Mendlow Appliance Repairs is not a real business. Calls, emails and social links on this demo do not contact anyone, and the forms send and store nothing.

The number 0115 496 0731 comes from Ofcom’s range kept for drama, so it never connects. To see how a request works, use the form on the contact page.

Close note

Demo website

A fictional appliance repair business.

Mendlow Appliance Repairs is not a real business. Calls, emails and social links on this demo do not contact anyone, and nothing you type is sent or stored.

The number 0115 496 0731 comes from Ofcom’s range for drama, so it never connects. Quote requests are answered within one working day (sample).