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What happens after you send it
1Send the appliance and the fault
A short request or a call: the type of appliance, what it is doing and, if you can find it, the model number from the rating plate.
2Diagnosis in your home
On the day agreed, the engineer tests the appliance where it stands and explains the fault before any part is ordered or fitted.
3Repaired, tested, written up
Parts are priced in writing for you to accept or decline. After a repair the appliance runs a full test, and you get the guarantee details in writing.
Questions
Before you send it
What should I do before the engineer arrives?
Clear the space in front of the appliance, find the model number if you can, and for a washing machine or dishwasher bail out any standing water you can reach safely.
Do you work on gas cookers or gas hobs?
No. In Great Britain, the Gas Safety (Installation and Use) Regulations 1998 say anyone working on gas appliances as part of a business must belong to a class of persons approved by the Health and Safety Executive, which in practice means the Gas Safe Register. Mendlow is not on that register and does no gas work. For a gas appliance, use an engineer on the Gas Safe Register.
How do I know if my appliance is worth repairing?
Age, parts and the cost of a replacement all count. The engineer gives you a view at the diagnosis, and if you decide not to go ahead you pay only the £110 visit.